Effective Date: 1st May 2025
At NETO, we take privacy seriously — we believe it’s a fundamental human right. That’s why our services are built with privacy at their core. In this document, you’ll find exactly what information we collect when you use our services, how we use it, and what happens to it.
NETO AI is designed as an immersive, AI-powered experience — and part of delivering that experience means handling your information responsibly and transparently.
1. Information We Collect
When you create an account with NETO AI, we collect the following information:
- Email Address: Used for account creation, authentication, important service communications, and password recovery.
- Username: Used to identify you within the NETO AI platform.
- Birthdate: Used to verify age eligibility and to tailor experiences appropriately for different age groups.
We may also collect:
- Usage Data: Information about how you interact with NETO AI (for example, pages you visit, features you use, time spent).
- Device Information: Such as browser type, operating system, IP address, and device identifiers, to ensure service security and optimize performance.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve NETO AI.
- Personalize your experience based on your interactions and preferences.
- Communicate important updates, security alerts, and support messages.
- Ensure compliance with legal requirements, including verifying minimum age restrictions.
- Monitor and protect against any fraudulent, unauthorized, or illegal activities.
3. How We Share Your Information
We do not sell your personal information.
We may share your data in very limited circumstances:
- Service Providers: With trusted vendors that help us operate NETO AI (like hosting, analytics, or email services), under strict confidentiality agreements.
- Legal Compliance: If required by law, court order, or to protect the rights, property, or safety of NETO, our users, or the public.
4. AI-Specific Data Handling
Since NETO AI is an AI-driven experience:
- Interaction Data: Some user interactions may be processed by AI models to deliver responses or improve the service.
- Model Training: We do not use your personal chats or identifiable data to train our AI models unless you explicitly give us permission in the future.
5. Your Rights and Choices
EU Users – General Data Protection Regulation (GDPR)
If you’re located in the European Union (EU), you have the following rights regarding your personal data under the GDPR:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You can request deletion of your data under certain circumstances.
- Right to Restrict Processing: You can ask us to limit the processing of your personal data.
- Right to Data Portability: You can request a transfer of your data to another service provider.
- Right to Object: You can object to the processing of your data for certain purposes, including direct marketing.
If you wish to exercise any of these rights, please contact us at [email protected].
US Users – California Consumer Privacy Act (CCPA)
If you’re located in California, you have certain rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You can request information about the personal data we collect about you and its use.
- Right to Delete: You can request the deletion of your personal data.
- Right to Opt-Out: You have the right to opt out of the sale of your personal data (though we do not sell your data).
- Non-Discrimination: You will not face discrimination for exercising your CCPA rights.
To exercise any of these rights, please contact us at [email protected].
6. Data Security
We take appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
7. Children’s Privacy
NETO AI is not intended for individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.
If you believe that we have inadvertently collected information from a child, please contact us immediately so that we can take appropriate action.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you through NETO AI or via email.
9. Contact Us
If you have any questions about this Privacy Policy or your data, or if you would like to exercise your privacy rights, please contact us at:
Your privacy is a fundamental right, and we are committed to protecting it.